FAQs

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

The City of Whitehorse's facebook page is facebook.com/cityofwhitehorse. Like us today!

The City of Whitehorse's Instagram is available here. Follow us today!

The City of Whitehorse's LinkedIn page is available here. Follow us today!

The City of Whitehorse's YouTube channel is available here. Subscribe today!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Payment for traffic violation tickets issued under the Traffic Bylaw may be made online, in person, by mail, or by Visa or Mastercard over the phone.

Click here to learn more.

In the near future, Bylaw Services hopes to be able to purchase cost-effective machines which will allow for modernized features such as "pay by phone".

Phase 1 of our reopening includes patron use of the Running Track, Wellness Centre, and Flexi-Hall. 

Phase 2 includes the Fieldhouse and Northwestel Arena. Lane swimming and water walking must be registered for in advance, but space may be available for a last minute booking. Please check with front desk staff.

Please note:

• Capacity is limited

• Equipment is available at the Flexi-hall and no longer for pickup at the front desk

• Dress to play because change rooms are not available

• Find the drop-in schedule online only

We have tentatively set August 3rd as the date for Northwestel Arena to reopen. This is pending final inspections and ice installation. Drop-ins and user bookings will be available.

ATCO & Leisure Ice are expected to open in September as usual.

Takhini Arena is scheduled to open in October, as usual.

All rentals, programs and camps affected by the closure, registrants will be contacted directly regarding credits or refunds.

Bookable spaces such as the boardroom and meeting rooms are available.

Meeting and event organizers may be required to develop a plan prior to use that follows Yukon’s guidelines for COVID-19.

• Please arrive dressed to train
• Capacity is limited to 10
• Require a tag for the class which can be picked up at the front desk an hour before

• In order to help you stay 2m apart please look for our helpful floor stickers when standing in line
• Choose contactless transactions when paying if your card has the tap feature
• Activities have limited attendance to ensure physical distancing is possible
• Remember: 2m/6ft = length of caribou or width of a swim lane

Continue to practice good hand washing techniques and hygiene practices. This includes washing thoroughly with soap and water, using hand sanitizer, coughing or sneezing into your elbow, and staying at home if you are experiencing flu-like symptoms.

Visit our Facility Booking Information web page!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?

City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.

Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.

See our CGC Schedules here! 

On August 3rd the Aquatics Centre will reopen for registered lane swimming and water walking. Starting July 27th you can book a time slot online, over the phone, or in person at the CGC.

User Group access, additional drop-in activities, and public swims will occur at a later date

Yes! While we’ve been closed the facility underwent a deep clean and we’re continuing to increase our cleaning efforts of high-touch points such as but not limited to elevators, door handles, tables, stair railings, fitness equipment, and vending machines. High-touch point cleaning is completed multiple times per day. Additional sanitation practices have been implemented in the Wellness Centre & Studio.

All sports equipment will be cleaned regularly, but you may want to take extra precautions if playing in small groups and wipe down equipment more frequently.

• Customers will receive an account credit for summer programs/lessons that have been cancelled
• Refunds will be issued for remaining 6 month and 1 year memberships as of March 19
• 10 punch passes will remain active and can be used. These will receive an extension once the pool reopens
• Regular admission and membership fees apply once we reopen

If you have recently been out of the Territory, in close proximity to someone who has travelled or is diagnosed with COVID-19, or you are experiencing symptoms of COVID-19 (e.g. fever, cough, difficulty breathing) please stay home and self-isolate.

If you experience symptoms you should use this Service Yukon self-assessment tool to seek medical attention.

Please come back when you’ve been medically cleared of COVID-19 symptoms.

• Capacity is limited to 25
• Middle Lane is only used for passing
• Fitness equipment has been temporarily removed from the track

• Please arrive dressed to train
• Capacity is limited to 10
• Please stop at the checkpoint outside of the gym before entering

1. Controlled entry to the pool deck through the viewing area doors and exit via family change rooms.

2. Viewing area is not available, please do not bring extra people into the Aquatic Centre with you. 

3. All Aquatic activities require booking. Currently, activities can be booked online, over the phone, or in-person as early as 7 days in advance and up to minutes prior to a time slot, provided there is still space available. 

4. Come ready to swim: Arrive in your swimsuit, bring your googles, swim cap, water bottle, towel and flip flops/water shoes with you

“Drop-In” means an activity that you can show up for without preregistration. Take advantage of this flexibility with your membership or through a daily admission pass.

Drop-In schedules can be picked up at the CGC or viewed online at Whitehorse.ca/cgcschedule

Any changes to the schedule are updated online.

Memberships expiring before April 15^th will be cancelled and credited to the users account. All other memberships will continue with scheduled payments but will be extended for the duration of the COVID-19 related closure. This extension will be posted on all active memberships when CGC resumes operations.

Membership extensions won’t be visible on your account until after the CGC reopens.

If you elect to cancel your membership you can email cgcmembers@whitehorse.ca or call 667-4FUN.

Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information! 

A $25 fee is charged for each participant withdrawing from a program and the balance is placed on an account. If the program fee is less than $25, the program fee is charged and no balance is refunded.

Due to the extensive planning and preparation involved, programs marked with a DIAMOND will not be refundable within 7 days of a program start date.

If the City of Whitehorse cancels a program, participants will be notified and a full refund will be credited to your account.

We currently do not have a reopen date and we will be sure to provide an update as we receive recommendations from Yukon’s Chief Medical Officer of Health.

Staff will still be answering phones and checking emails between 8:00 am - 6:00 pm 7 days a week. Call us at 667-4FUN.

We are experiencing a high volume of calls and messages so we appreciate your patience as we work through this.

Each department has its own section on the website, with contact information. These pages can be accessed through the Departments tab or through the Contact List. If you still cannot find what you are looking for, please provide feedback!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Each department has its own section on the website, with contact information. These pages can be accessed through the Departments tab or through the Contact List. If you still cannot find what you are looking for, please provide feedback!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?

City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.

Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.

Visit our partners at travelyukon.com and view more information. You can also speak to a Travel Counsellor on the phone or by or email! 

The City of Whitehorse's facebook page is facebook.com/cityofwhitehorse. Like us today!

The City of Whitehorse's Instagram is available here. Follow us today!

The City of Whitehorse's LinkedIn page is available here. Follow us today!

The City of Whitehorse's YouTube channel is available here. Subscribe today!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

All highways, including the Alaska Highway running through Whitehorse, are maintained by Yukon Government Highways & Public Works. They can be contacted at 393-7193, or visit their website.

Street lights belong to and are repaired by ATCO Electric Yukon. They can be contacted at 633-7000, or visit their website.

Go to our Property Tax and Utilities page for more information, including an online form to sign up for Utility & Tax E-Billing! 

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Payment for traffic violation tickets issued under the Traffic Bylaw may be made online, in person, by mail, or by Visa or Mastercard over the phone.

Click here to learn more.

The tax revenue change attributable to property taxes as reported in the City of Whitehorse Annual Report is 7.12% for the past 6 years. This is different than the tax rate increase, which was 1.7% in 2014 and 2015. The change in tax revenues reflects a blend of community growth and mill rate changes.

Changes in total tax revenue can arise from increased growth in new land and new buildings and this growth is reflected in the Yukon Government’s property assessments. It is also reflected in increased costs to service the new areas.

Changes can also arise from the City’s mill rate changes. A complete explanation of how assessments and mill rates work can be found at: Frequently-Asked Questions about Property Assessment and Taxation

According to the Statement of Operations, the major property tax revenue increase between 2013 and 2012 is an additional $2.42 million in property taxes caused by increased assessments due to growth in the community.

The remainder of the community’s property total tax revenue increase is attributable to the tax rate which can be found here.

Here is the information from page 10 of the 2013 Annual Report:

FAQ published February 2015

This guide by the Public Sector Accounting Board answers 20 questions about Government Financial Reporting. 

The EFT form (also known as a Direct Deposit form) is for any new or existing vendor to provide banking information and receive payments via electronic funds transfer. The form can be found here. 

Advantages of registering for EFT include:

• faster payments, directly into your bank account
• not having to manually deposit your cheques
• no postal delays and/or disruptions
• bank statements that show the deposit as a City of Whitehorse payment
• email remittances for the deposit of your payment

The City has been reviewing procurement process and looking at ways to streamline and modernize it. This includes our process for publishing and handling the paperwork associated with requests for documents (RFX). We are now using an online system called Bonfire. 

A: An RFX can be an expensive thing, even in printing costs alone. There’s also the associated cost of managing and tracking all those documents. Bonfire posts all of the documents electronically, and allows for electronic tracking of the RFX documents, addendums and submissions as well as issues award notifications. This is more efficient and it is a good way to make sure everyone gets the information they need.

A: There are no registration fees associated with the city’s Bonfire Hub.

A: For more information, please email procurement@whitehorse.ca 

The Fire Department occasionally fills vacancies externally however preference is given to current volunteer members who are certified NFPA 1001 Firefighter Level II, IFSAC or PROBOARD.

Please note we are not currently recruiting members at this time. However, you can send your resume and certificates to the Chief Training Officer at chris.gerrior@whitehorse.ca and they will be kept on file for any future recruitment occurring. 

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Each department has its own section on the website, with contact information. These pages can be accessed through the Departments tab or through the Contact List. If you still cannot find what you are looking for, please provide feedback!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Contact the Employee Assistance Program as follows

1-800-663-1142 English

1-866-398-9505 en francais

1-888-384-1152 TTY

1-604-689-1717 International (call collect)

www.homewoodhealth.com

Check your collective agreement details here.

The first thing to do is to report the injury. More information can be found on the Yukon Worker's Compensation Bureau website.

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

See the Minutes and Agendas page for more information! 

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

There are over 600 lane kilometres of roadway maintained by the Operations Department, including roads that are paved, un-paved roads, and roads treated with Bituminous Surface Treatments.

Learn more about the Transportation Maintenance Policy.

The Operations Department is responsible for snow and ice control on approximately 600 lane kilometers of roadways within the municipal boundaries.  The exception is the Alaska & Klondike highways (owned by the Government of Yukon), and private developments.

Learn more about the Snow and Ice Control Policy.

All highways, including the Alaska Highway running through Whitehorse, are maintained by Yukon Government Highways & Public Works. They can be contacted at 393-7193, or visit their website.

Street lights belong to and are repaired by ATCO Electric Yukon. They can be contacted at 633-7000, or visit their website.

Visit our Facility Booking Information web page!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Phase 1 of our reopening includes patron use of the Running Track, Wellness Centre, and Flexi-Hall. 

Phase 2 includes the Fieldhouse and Northwestel Arena. Lane swimming and water walking must be registered for in advance, but space may be available for a last minute booking. Please check with front desk staff.

Please note:

• Capacity is limited

• Equipment is available at the Flexi-hall and no longer for pickup at the front desk

• Dress to play because change rooms are not available

• Find the drop-in schedule online only

We have tentatively set August 3rd as the date for Northwestel Arena to reopen. This is pending final inspections and ice installation. Drop-ins and user bookings will be available.

ATCO & Leisure Ice are expected to open in September as usual.

Takhini Arena is scheduled to open in October, as usual.

All rentals, programs and camps affected by the closure, registrants will be contacted directly regarding credits or refunds.

Bookable spaces such as the boardroom and meeting rooms are available.

Meeting and event organizers may be required to develop a plan prior to use that follows Yukon’s guidelines for COVID-19.

• Please arrive dressed to train
• Capacity is limited to 10
• Require a tag for the class which can be picked up at the front desk an hour before

• In order to help you stay 2m apart please look for our helpful floor stickers when standing in line
• Choose contactless transactions when paying if your card has the tap feature
• Activities have limited attendance to ensure physical distancing is possible
• Remember: 2m/6ft = length of caribou or width of a swim lane

Continue to practice good hand washing techniques and hygiene practices. This includes washing thoroughly with soap and water, using hand sanitizer, coughing or sneezing into your elbow, and staying at home if you are experiencing flu-like symptoms.

Visit our Facility Booking Information web page!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

Are you looking to purchase City of Whitehorse pins for an upcoming tournament, conference or event?

City of Whitehorse pins can be purchased at the Canada Games Centre. Please visit the reception counter. Pins are sold in bags of 25 for $10. Payment options include cash, debit, Visa or MasterCard, and recreation gift cards.

Visitors and residents can continue to receive a complimentary City of Whitehorse pin at the Yukon Visitor Information Centre. Only bulk pin purchases are available at the Canada Games Centre.

See our CGC Schedules here! 

On August 3rd the Aquatics Centre will reopen for registered lane swimming and water walking. Starting July 27th you can book a time slot online, over the phone, or in person at the CGC.

User Group access, additional drop-in activities, and public swims will occur at a later date

Yes! While we’ve been closed the facility underwent a deep clean and we’re continuing to increase our cleaning efforts of high-touch points such as but not limited to elevators, door handles, tables, stair railings, fitness equipment, and vending machines. High-touch point cleaning is completed multiple times per day. Additional sanitation practices have been implemented in the Wellness Centre & Studio.

All sports equipment will be cleaned regularly, but you may want to take extra precautions if playing in small groups and wipe down equipment more frequently.

• Customers will receive an account credit for summer programs/lessons that have been cancelled
• Refunds will be issued for remaining 6 month and 1 year memberships as of March 19
• 10 punch passes will remain active and can be used. These will receive an extension once the pool reopens
• Regular admission and membership fees apply once we reopen

If you have recently been out of the Territory, in close proximity to someone who has travelled or is diagnosed with COVID-19, or you are experiencing symptoms of COVID-19 (e.g. fever, cough, difficulty breathing) please stay home and self-isolate.

If you experience symptoms you should use this Service Yukon self-assessment tool to seek medical attention.

Please come back when you’ve been medically cleared of COVID-19 symptoms.

• Capacity is limited to 25
• Middle Lane is only used for passing
• Fitness equipment has been temporarily removed from the track

• Please arrive dressed to train
• Capacity is limited to 10
• Please stop at the checkpoint outside of the gym before entering

We currently do not have a reopen date and we will be sure to provide an update as we receive recommendations from Yukon’s Chief Medical Officer of Health.

Staff will still be answering phones and checking emails between 8:00 am - 6:00 pm 7 days a week. Call us at 667-4FUN.

We are experiencing a high volume of calls and messages so we appreciate your patience as we work through this.

Trained service dogs with registration papers are welcome.

Passengers cannot bring any loose (non-caged) animals on the bus. However, if they are small and in a cage, any animal can be transported.

The new loop based system offers flexible options for all riders with shorter ride times in most cases. Take a look at your route and see if there is a stop across the road from where you got off. 

For example, if you went from Riverdale to the Canada Games Centre (CGC) on Route 2, there is no need to get back on at the CGC and ride the loop all the way through Copper Ridge before heading back to Riverdale. Instead, cross Hamilton Blvd at the CGC and catch the bus at the Hamilton and Valley View stop. 

Visit our Schedules and Information web page for more information!

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

All bus routes and buses are now low floor accessible buses. Learn more here.  

Visit our Schedules and Information web page!

The new bus system features a transfer zone along 2nd Avenue from Rotary Park to Industrial Way. Riders can transfer from their bus to any other bus along this zone. If you need to transfer, ask your driver for a transfer slip when you get on the bus. It is important to note, to have a seamless tranfer you should get off at transfer zone stop furthest from where you got on. For example, if coming from Riverdale to transfer to Yukon College, get off at the Industrial Road stop, rather than Rotary Park. 

Visit our Schedules and Information web page for more information!

Want to save money using the Canada Games Centre and Transit? Check out whitehorse.ca/superpass for more information! 

Visit our Facility Hours page.

The Canada Games Centre hours vary, please visit the CGC page for more information.

The residential sector accounts for 10% of the waste in Whitehorse; the other 90% comes from commercial sectors. Staff are actively working on implementing the 2013 Solid Waste Action Plan (SWAP), which targets programs and policies to increase waste diversion from those commercial sectors. Projects include:  

• Commercial organics collection has been developed, now diverting 22 tonnes/week
• Cardboard, clean wood waste, and organic waste for food service businesses are now controlled
• The compost facility has increased its capacity and is offering better compost quality
• The landfill is monitoring unsorted loads
• Technical assistance is provided to commercial customers who need diversion support
• Diversion Credits have been increased and payments are now quarterly

Refundable and non-refundable recyclable materials can be taken to P&M Recycling Depot (Mon-Sat 9:00 am – 5:00 pm, Sun 10:00 am – 4:00 pm), Raven Recycling (http://www.ravenrecycling.org/hours-of-operation), the recycling bins at the Waste Management Facility (Mon-Fri 7:30 am – 5:30pm, Sat-Sun 9:00am - 5:30pm), or via a collection service with the Yukon Blue Bin Society. 

The City's study on curbside recycling collection and processing was released in November 2014.

Click here to view the report summary.

Click here to view the full report.

Click here for our Waste Management Facility page.

No, both processors still cross-subsidize the profits they make from their BCR depots and contract for services, to pay for recycling the vast majority of household recycling.  YG diversion credits have helped keep the processors from shutting down in the short term.  YG has committed to paying Diversion Credits until March of 2017. Recycling needs a long term stable funding source.