Register for a time slot online or in-person (as early as 7 days in advance and up to minutes before, provided there is still space available). Book only 1 time-slot per person per day.
Arrive ready to swim: Arrive in your swimsuit, bring your googles, swim cap, water bottle, towel and flip flops/water shoes with you. Leave shampoo, body wash, hair dryers, etc., at home.
Get your wristband at the front desk.
Pool entry is through the viewing area doors. Remove your footwear and follow instructions by staff.
Each registrant will be given a container for their personal belongings which can be placed at their swim lane. Please change on deck and keep items in your container.
Clean equipment is also located on the viewing deck and can be picked up now.
Personal items can be placed at your assigned swim area.
You are required to have a quick cleansing shower prior to entering the pool. The shower is located by the Steam Room.
When done your activity, please place used equipment in the designated area and continue moving towards the change rooms. You will have a maximum of 15 minutes in the change rooms at the end of your time-slot.
If a change room is needed soon or you require additional time, just ask a staff member for assistance. You may have to wait for the next available change room.
Cancellation of a booking needs to be done in person or over the phone. Call reception 668-8360 for assistance or email firstname.lastname@example.org
Click here for our how to create an account guide.
Click here for our how to register for a program guide.
Why is the Canada Games Centre switching to a new recreation system?
Our previous software is 20 years old and is no longer supported by its vendor so it is being retired. The new software provides improved functionality and is easier to navigate. Users can create an account and access programs, parks, memberships, passes, and bookings for multiple facilities all in the same account.
When can I log into the new recreation system?
The new system is up and running as of October 2, 2019 and you can create your account today! Visit www.whitehorse.ca/play to start the process. Canada Games Centre Memberships and accounts are active now, Winter program registration begins December 10, 2019, and online bookings is coming soon. Information published October 2019.
How do I set up a new recreation account?
In your web browser (preferably Google Chrome or Firefox), visit www.whitehorse.ca/play. The process is simple and only takes a few minutes. You can create an account by clicking on the “Launch PLAY” button and then “Create an Account” button at the bottom of the “Log In” Box. Fill out the “Don’t Have a Login Yet?” page. Once all the fields have been completed, click the “Submit” button at the bottom. A new temporary password will be sent to your email address. You can also add a default payment method to your account.
Is my new recreation account active right away?
Yes, you no longer have to wait for your new account to be activated. You can even create all of the additional family members you want on your account. Remember, family should only include those who are related and living at the same address.
Why doesn’t my partner see all the family members when they log into the recreation system?
Each PLAY account can only have one client designated as the “primary” client. The primary client is the only one who can register and change the information for others on their account.
I have an existing membership or pass in the old recreation system, what happens now?
You can create your new account online, then visit Canada Games Centre reception to have your new picture taken and then receive your new membership card. Or we can create your new account for you.
Keep in mind that we have roughly 3,000 active members that need to be moved, so it might take some time. We truly appreciate your patience and understanding during this transition time.
Show your old CGC membership card so staff can look up your previous account and membership. Your available credit will be transferred to your new account, and you can choose which membership option you would like in PLAY.
Information published October 2019
I created my recreation account, but forgot my password. What do I do?
If you have misplaced your password, use the “Forgot Password” link on the login page, and instructions will be sent to the email address on your account.
Do I need to have a recreation account to search for memberships, programs or facility availability?
No. You can still search and view the information at www.whitehorse.ca/play. However, if you would like to register for a program, purchase a membership, or reserve a facility online you need to have an online account.
I don’t want to register online for a recreation account. Can I register in person?
Yes, you can still register for recreation services in person or over the phone by calling the Canada Games Centre.
Which payment methods are accepted for recreation account signup?
Online, we accept MasterCard, VISA or a Debit Card
In person we accept cash, MasterCard, VISA, or Debit (as well as Cheques, Recreation Gift Cards and Purchase Orders) - please visit the Canada Games Centre during regular business hours.
There is no exchange rate for US cash. American Express is not accepted.
What features does my recreation account offer?
Here are some of the things you can do with your PLAY account:
Save MasterCard, VISA or bank account information on your account for future purchases, through our secure and encrypted payment service.
View transaction history, and reprint receipts.
View current account credits, or balances owing.
Manage your personal information including name, address, phone number, email address.
Create and link members of your family under one account.
View family schedules and stay on top of when who needs to be where for what program.
What else can I do?
View, search, and find information on programs and services.
Register and pay for courses in one easy transaction.
See available times for bookings in City facilities, parks and campsites.
Request rentals and bookings at certain facilities and outdoor spaces.
What can’t I do?
There is always background work that needs to be completed by Administration, so there are a few things you will not be able to do including:
Withdraw from a course
We often have people on waitlists that need to be contacted as quickly as possible to fill any open spots in the program. There are also withdrawal and other administrative fees that may be applicable if you withdraw from a course. Let us know if you need to withdraw, and we’ll take care of it for you.
Remove someone from your account
There is a lot of behind the scenes work required to completely remove someone from your account and we want to make sure it is done properly. Just let us know you want to remove someone from your account, and we’ll do the rest.
Upload your own photo for your membership card
You will have to visit us at the Canada Games Centre to get your photo taken and pick up your membership card or passes.
I would like to speak with someone about my recreation account. How do I do that?
We would be happy to talk with you. You can visit us in person at the Canada Games Centre. You can also call us at 867-667-4FUN (4386) or email email@example.com for more information.
How can I verify/see what recreation programs my family members are currently registered in?
Your whitehorse.ca/play account allows you to add family members and manage their programs all within one account. It’s a great feature!
How do I register for a recreation program?
You have the choice of three ways to register for a program:
1. Online at Whitehorse.ca/play (Available 24 hours a day, 7 days a week with no convenience fees!)
2. By phone at 668-8360
3. In person at the Canada Games Centre